Shipping and Delivery Methods
Each shop has its own shipping and delivery methods. Available options, costs, delivery times, and service terms may differ from one shop to another.
- Review the shipping information provided by the shop before confirming your order.
- Contact the shop directly to ask about shipping costs, delivery dates, and covered locations.
- Agree on shipping and delivery details with the shop before paying or transferring any money.
Shipping Responsibility
EZOZO is a platform that facilitates buying, selling, and communication between sellers and buyers. The platform does not provide one unified shipping service for all shops or choose a shipping company on a shop's behalf.
Each shop is responsible for the shipping arrangements it offers or agrees with the customer. EZOZO is not responsible for the shipping company, shipping method, delivery delays, lost or damaged shipments, or disputes related to shipping services. Customers should contact the relevant shop about these matters.
Important Notice — Responsibility for Financial Transactions
EZOZO is a platform that facilitates buying, selling, and communication between sellers and buyers. It is not a party to direct payment transactions between them.
The platform is not responsible for the quality of products or goods, or whether they match their descriptions. It is also not responsible for any direct money transfer between a seller and a buyer.
Any complaint involving a request to transfer or receive money in violation of the rules will be investigated. This may result in the shop being suspended and could lead to cancellation of the shop, depending on the investigation's outcome.
Shop owners must be transparent when displaying prices, products, and payment information.
Have a question?
Contact the shop directly about shipping, or contact EZOZO through the Contact page for platform-related inquiries.
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